Privacy Overview
Jodie's Beauty Australia respects the privacy of customers and visitors who use our website.
We collect and use personal information where reasonably necessary to operate our online store, process orders, provide customer support, improve our services and protect our website and customers.
Information We May Collect
Depending on how you interact with our website, we may collect information including:
- Your name.
- Email address.
- Telephone number.
- Billing address.
- Shipping or delivery address.
- Order and purchase information.
- Account information.
- Customer support communications.
- Website usage and technical information.
- Information reasonably required for fraud prevention and security.
How We Use Your Information
Personal information may be used for legitimate business purposes including:
- Processing and managing orders.
- Providing order confirmations and updates.
- Arranging shipping and delivery.
- Providing customer service.
- Managing customer accounts.
- Processing returns and refunds.
- Preventing fraudulent transactions.
- Maintaining website security.
- Improving our website and customer experience.
- Complying with applicable legal obligations.
Orders & Payment Information
When you place an order, information may be collected to process your purchase, verify the transaction, provide order confirmation and arrange delivery.
Payments may be processed through secure third-party payment providers.
Payment providers may independently collect and process payment information according to their own privacy and security policies.
Sharing Your Information
We do not sell your personal information.
Information may be shared with trusted service providers where reasonably necessary to operate our business. These may include:
- Payment processors.
- Shipping and courier providers.
- Website hosting providers.
- Email and communication providers.
- Technology and security providers.
- Professional advisers where required.
Information may also be disclosed where required or authorised by applicable law.
Cookies & Website Technology
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website performance and improve the shopping experience.
Some cookies may also be provided by third-party services integrated with the website.
You may be able to manage or disable certain cookies through your browser settings, although doing so may affect some website functionality.
Marketing Communications
Where permitted and where appropriate consent has been obtained, we may send information about products, promotions, special offers or store updates.
Customers can unsubscribe from marketing communications using the unsubscribe option provided in the relevant communication or by contacting us.
Important transactional communications relating to an order, payment, security issue or account may still be sent where necessary.
Data Security
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include access controls, secure website connections, account protection, monitoring and other technical or organisational safeguards.
No website, online service or electronic transmission can guarantee absolute security.
Data Retention
Personal information may be retained for as long as reasonably necessary for the purposes for which it was collected.
Certain transaction, accounting, tax, fraud-prevention or legal records may need to be retained for longer periods where required or permitted by law.
Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where appropriate.
Your Privacy Rights
Subject to applicable law, you may contact us regarding personal information we hold about you.
Depending on the circumstances, you may request:
- Access to certain personal information.
- Correction of inaccurate information.
- Updating of outdated information.
- Information about how your data is being handled.
- Removal from eligible marketing communications.
Some information may need to be retained where required for legal, accounting, transaction, security or legitimate business purposes.
Third-Party Services & Links
Our website may contain links to or integrations with third-party websites and services.
Third-party organisations operate under their own terms and privacy policies. Jodie's Beauty Australia is not responsible for the privacy practices of independent third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, technology, service providers or legal obligations.
The latest version will be published on this page with the applicable updated date.
Privacy Enquiries
If you have questions about this Privacy Policy or how your personal information is handled, please contact Jodie's Beauty Australia using the official contact details available on our website.