Returns Policy Overview
Jodie's Beauty Australia aims to provide quality products and a reliable shopping experience.
If there is a problem with your order, please contact us as soon as reasonably possible so our team can review the issue and determine the appropriate solution.
Depending on the circumstances and applicable law, available remedies may include a replacement, exchange, repair, store credit or refund.
Change of Mind Returns
We may accept eligible change-of-mind returns subject to the product meeting our return requirements.
Unless otherwise agreed, products submitted for a change-of-mind return should generally be:
- Unused and in original condition.
- Unopened where hygiene or safety seals apply.
- In the original packaging.
- Accompanied by proof of purchase.
- Suitable for resale.
Faulty or Defective Products
If you believe a product is faulty or defective, please contact us with your order information and details of the problem.
We may request photographs, videos or other reasonable information to help us assess the issue.
Where a product fails to meet an applicable consumer guarantee, you may be entitled to a remedy in accordance with Australian Consumer Law.
Incorrect Products
If you receive a product different from the item you ordered, please contact us promptly.
Where we confirm that an incorrect item was supplied, we will work with you to arrange an appropriate solution, which may include replacement of the product or another applicable remedy.
Products Damaged in Delivery
Please inspect your order after delivery. If an item arrives damaged, contact us as soon as possible and provide your order details.
Photographs of the product, packaging and shipping label may be requested to assist with the investigation and any courier claim.
Beauty, Personal Care & Hygiene Products
Due to hygiene, health and safety considerations, certain opened or used beauty and personal-care products may not be eligible for a change-of-mind return.
This may include products where:
- A hygiene or protective seal has been broken.
- The product has been opened or used.
- The product cannot safely be resold.
- Original packaging is missing or materially damaged.
These restrictions do not remove any rights you may have where a product is faulty or where Australian Consumer Law otherwise provides a remedy.
How to Request a Return
Before returning a product, please contact Jodie's Beauty Australia so that we can review the request and provide appropriate return instructions.
Please provide:
- Your name.
- Order number.
- Product name.
- Reason for the return.
- Photographs where the item is damaged or faulty.
- Any other information reasonably required to assess the request.
Refund Processing
Once an approved return has been received and assessed, we will process the applicable remedy.
Where a refund is approved, we will generally attempt to issue it to the original payment method where reasonably possible.
After a refund has been processed, the time required for funds to appear in your account may depend on your bank, card issuer or payment provider.
Exchanges
Eligible products may be exchanged where an exchange is available and appropriate.
Exchanges are subject to product availability. If the requested replacement is unavailable, another appropriate remedy may be offered.
Return Shipping
Responsibility for return shipping costs will depend on the reason for the return and applicable consumer rights.
For an approved change-of-mind return, the customer may be responsible for return shipping costs.
Where the return relates to a product failure or other matter for which we are legally responsible, shipping arrangements will be handled in accordance with applicable Australian Consumer Law requirements.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will try to assist where possible. However, an order may not be able to be cancelled after it has entered processing, packing or dispatch.
If an order has already been dispatched, the applicable returns process may need to be followed.
Returns & Refund Enquiries
If you have a problem with an order or would like to request a return, refund or exchange, please contact Jodie's Beauty Australia using the official contact details available on our website.
Providing your order number and a clear description of the issue will help us review your request more efficiently.